Privacy
Sike Privacy Policy
Effective date: August 10, 2026
This Privacy Policy explains how Sike collects, uses, shares, protects, retains, and deletes information when you use our street handmade community services, website, app, support channels, and related digital features.
1. Information We Collect
- Account information, such as username, profile name, avatar, bio, city, craft interests, and authentication information.
- Content you provide, such as posts, comments, messages, photos, videos, saved items, joined communities, reports, and support requests.
- Location information when you choose to allow location access while capturing or selecting media for a craft post, such as the place where a work was made or the market area you choose to associate with the post.
- Transaction-related information for subscriptions or virtual gifts, such as product identifiers, purchase status, entitlement status, and app store transaction references. Payment card details are handled by the app store payment provider, not by Sike.
- Device and usage information, such as app version, device type, language, crash logs, diagnostics, feature usage, safety signals, and approximate technical metadata needed to operate and secure the service.
- Moderation and safety information, such as reports, blocked accounts, enforcement actions, and signals used to detect spam, abuse, fraud, or policy violations.
2. How We Use Information
We use information to provide accounts, profiles, feeds, communities, messaging, subscriptions, virtual gifts, support, safety tools, fraud prevention, diagnostics, analytics, legal compliance, and service improvements. We may use location information you choose to provide to attach a making place to a craft post, help organize community content by place, and support safety and integrity checks.
3. Content Safety and Moderation
To maintain a safe community, we may scan, review, restrict, remove, or preserve content and account activity that may involve abuse, harassment, exploitation, illegal activity, spam, fraud, intellectual property violations, or risks to minors. Reports and moderation data may be retained where needed for safety, legal compliance, repeat-offender detection, and dispute resolution.
4. Sharing Information
We may share information with service providers who help operate Sike, payment and app store providers, safety and moderation vendors, analytics and diagnostics providers, legal and compliance advisors, and authorities when required by law or necessary to prevent harm. We do not sell personal information.
5. Public Content
Profile information, posts, comments, community participation, public reactions, and creator appreciation signals may be visible to other users depending on your settings and the feature context. Do not post personal or sensitive information you do not want others to see.
6. Choices and Controls
You may edit profile information, manage notifications where available, block users, report content, unsubscribe through the app store account used for purchase, and request account deletion from within the app. Some operational, safety, legal, or transaction records may be retained as described below.
7. Account Deletion
When you request account deletion, we delete or de-identify account information within a reasonable period unless retention is required for security, fraud prevention, chargebacks, tax, legal compliance, dispute resolution, backup integrity, or enforcement history. Deleted accounts may lose access to subscriptions, saved content, messages, and community participation.
8. Retention
We keep information only as long as needed for the purposes described in this Policy, including account operation, community safety, legal obligations, dispute handling, fraud prevention, analytics, and backups. Retention periods vary based on data type, sensitivity, user choices, and legal requirements.
9. Security
We use administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure. You are responsible for using a strong password and protecting your account access.
10. Children and Minors
Sike is not intended for children below the minimum age required by applicable law. We do not knowingly collect personal information from children where parental consent is required. If you believe a child has provided personal information, contact us so we can review and take appropriate action.
11. International Transfers
Your information may be processed in countries or regions outside where you live. When required, we use appropriate safeguards for cross-border transfers.
12. Changes
We may update this Privacy Policy to reflect service, legal, or safety changes. We will provide appropriate notice for material changes.